Contents
1. Scope
This policy applies to paid enrollments in TechCert Academy training programs. It does not apply to third-party exam vouchers, which are governed by the certification vendor's own policy (see Section 3).
2. Refund window
"Full refund if requested within 7 days of enrollment, provided less than 20% of course content has been accessed."
3. Non-refundable items
- Exam vouchers, once purchased or scheduled, are typically non-refundable by the certification vendor (e.g., CompTIA, Microsoft, AWS) directly — this is standard industry practice, not a TechCert Academy-specific restriction.
4. How this differs from Retake Assurance
Some programs include a Retake Assurance: if you complete the program and don't pass your exam on the first attempt, you can retake the applicable coursework at no additional cost, subject to the eligibility terms stated on that program's page. Retake Assurance is not a refund — it does not return any money paid, and it is not a guarantee that you will pass on a subsequent attempt. Refunds are governed solely by this policy.
5. How to request a refund
To request a refund, contact us at help@techcertacademy.com with your enrollment details. Include your full name, the program you enrolled in, and your enrollment date.
6. Processing time
Approved refunds are processed within 7 business days to the original payment method.
7. Exceptions
TechCert Academy may consider refund requests outside this policy on a case-by-case basis at its sole discretion. Approval of an exception in one case does not obligate approval in another.
8. Contact us
Questions about this policy can be sent to help@techcertacademy.com or through our contact page.